Frequently Asked Questions

Our friendly team will happily answer any of your queries at any time, meanwhile here’s some points to ponder…

Q: WHY DO YOU PUT SAND IN THE TURF?
A: Sand is used to increase the longevity of the grass. It weighs it down which makes it more secure, helps the pile of the grass stand up, as well as giving the grass a natural look.

Q: HOW ARE THE PIECES JOINED? OR DOES IT COME AS ONE PIECE?
A: Our rolls of turf come manufactured to 3.7m widths, so it doesn’t come as one piece.The joins are connected using a special Bostik adhesive which is designed for arti cial turf projects.We apply this adhesive to a 300mm joining strip (tape) and connect the two pieces together.

Q: IS THE TURF FREE-DRAINING?
A: Yes, the turf is perforated, which means water can run freely through the turf and drains through the base.

Q: HOW MUCH SOIL DO YOU TAKE OUT?
A: This will cary between 50mm – 100mm depending on the softness of your ground.The softer it is, the more we will take out.

Q: HOW DO YOU SECURE THE TURF TO STOP IT FROM MOVING?
A: We put sand in the turf which helps to secure it (see Q1).We also use 6 inch (150mm) nails around the entire area to x it to the ground, also timber edging may be required.

Q: WILL IT FADE?
A: No, our products are UV tested in Australia and will not fade – even in New Zealand’s harsh sunlight and UV rays.

Q: IS THE TURF PET-FRIENDLY?

A:Yes, the turf is made to withstand pet’s waste, as well as being child-friendly as well.

Q: DOES TURF REQUIRE MAINTENANCE?
A: Yes. Like every new product, there is a small amount of maintenance, which we can help with.

Q: WHAT IS THE WARRANTY?
A: GameOnTurf offers a 3-year workmanship guarantee (unmatched in the industry) and a 7-year product guarantee.

Q: DOES TURF HAVE TO BE INSTALLED ON GAP7 BASE ONLY?
A: No, it can be installed on a wide range of surfaces (concrete, patios/decks, pavers, driveways).

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